Services

I am glad that I ended up choosing Bayshore Pointe for my father's rehab due to the proximity to my home, which is less than a 5-minute car ride allowing me to be there at a moments notice. I am not sure there would have been a better place in the bay area from talking around with many of my friends in the area, so I do think if you are trying to choose where your LO should go for skilled nursing and therapy following a hospital stay, proximity to where you live should be one of the most important factors. 5 Stars – PT & OT – The reason my dad needed to be in Skilled Nursing was mainly for the PT and this department is exceptional here. I was relieved when my dad first got there to learn that one of the therapists was someone I knew from my high school, so I felt reassured. Miranda, the head of the department, always called me back within a few hours to answer my questions, and Bill, who was my dad’s therapist, was excellent with him. We kept my dad here longer than insurance would allow him to keep his therapy going with Bill. 5 Stars – CNA Team – I felt the regular group who was on watch for my dad did everything they could to make his stay as comfortable as possible. David, Kaliegh, Regina, Leeanna, Perla and KoKo worked tirelessly countless hours and accommodated many of my dad’s picky demands too. 5 Stars – The staff – Sharon, Sylvia, Brandy, Lashonna, the activities coordinator to name a few were all wonderful and welcoming. Brian from facilities was also on top of any requests from my dad. 4 Stars – Nursing Team – My dad came to them with the extra challenge of a foley catheter and I don’t believe they were on top of it like they should have been causing a couple UTIs and hospital trip. There were orders to have it regularly flushed as well as changed that weren't adhered to like they should have been at first. If your LO still needs quite a bit of nursing care, I suggest you are there daily to make sure they are on top of their care. I will say, their hands are quite full and they have a tough job. Bryttnie, Maggie, Van, Helen, Amy, Rose, Noreen and Mirium (who is excellent 5 stars as the nurse practitioner) all guided me in my dad’s difficult care. 3 Stars – Social Services – As someone who is dealing with a LO going through this for the first time, I don’t feel the SS group was the resource it needs be for family members and BP should work to achieve a higher standard. We weren’t invited to care plan meetings as we were supposed to until the end, questions weren’t answered clearly or explained well enough to a person like me that had no knowledge of the system or process. When I talked about this with family members of other patients, they too felt like this department was lacking at BP. I will say going directly to Corrine helped me towards the end. I think this department needs to be more involved from beginning to end with patients and family especially on process and care plans for leaving the facility. 3 Stars – The Atmosphere – While it is generally clean in there, it is a depressing and tough environment to spend a lot of time in. The constant cries for help, the call buttons nonstop dinging, the lighting and décor all are a bit depressing. I think the staff tried to make it as upbeat as possible. I also want to highlight that the ‘check in’ process needs addressed asap. My dad was literally dumped on a bed in a room (2x) and it was hours until someone came the first time and I saw this happen several times while I was there over the past few months. It seems there is a gap in the process that the staff don't know when a new patient is coming and it takes too long for someone to come and get them settled, get their meds etc… On the positive, they have a nice garden area for visiting and do allow pets in the facility and that certainly brought smiles when we brought our dog in. 0 Stars – The food – it just isn’t good. It is served cold. I had to constantly bring my dad food and Boost Shakes to ensure he was eating enough and to keep him happy. Pic of Bill with my Dad. TY!

I was a patient at Bayshore Pointe Nursing and Rehab Center for several weeks. The staff was extremely helpful , friendly and caring. The nurses really cared about my well-being. The Rehab staff was excellent within three weeks I was walking on my own. They were on point with my training everyday. They encouraged and motivated me to help myself. This was my first time having to go to rehab, but I can't think of a better place to go then Bayshore Pointe Nursing and Rehab Center . S Street